4 Ways to Make B2B Commerce More Efficient

If you’re still sitting on the sidelines of the B2B commerce revolution, you’re missing out on a variety of benefits that come from leveraging an order portal, mobile app and web-based admin provided by solutions like Zoey.

But don’t take our word for it – in one of our latest case studies, Commonwealth Packaging Company shares four ways Zoey has helped them become more efficient:

  1. 80 percent less time spent managing data on the platform
  2. 50 percent less time collecting and processing orders
  3. 20 percent more orders from the same clients
  4. Quick support response time; less time waiting to solve issues

Let’s review why Zoey has helped them streamline their operations, better serve their customers and free up time for other tasks.

Less Time Spent Managing Data

When running a commerce platform, there’s a variety of data that’s required to be kept up to date, from the products being sold to the customers buying from you. The optimal solution should be able to empower sellers to quickly make updates without difficulty, so they can move on to the rest of their day more quickly.

Kris Cardene, a “jill of all trades” at Commonwealth Packaging Company, said Zoey does just this for their process. Their largest customer using Zoey will occasionally need to add a new location for ordering, something she can get done quite quickly.

“From the time I get the customer email asking if I can set this up, 2-3 minutes later I reply with the username and password,” Cardene said. “Before, with the previous system, it would take me hours, if I didn’t have to call someone to help me set it up.”

Product setup is equally simple for Cardene to get them added. “Two new products were added in recently, and it took me 5-10 minutes at most to do it.”

Quick updates means less time spent maintaining Zoey, and more time on other critical business tasks. Zoey has reduced the time managing this information by 80 percent over their previous solution.

Less Time Spent Collecting and Processing Orders

Zoey’s self-service order portal means orders can be captured by the system with minimal intervention by the Commonwealth Packaging team, and easier time managing processing and fulfillment, vs. other customers not using the portal today. Cardene said that she’s began to encourage other customers of theirs to consider leveraging Zoey for order capture and processing.

“I have another existing customer and when I get their orders today it’s an Excel sheet with thousands of lines filled out,” she said. “I educated them on the opportunity to use Zoey and let the stores order when they want to order. Right now it goes through one person and I get these orders twice a month because she wants to have control over it. I was able to show her in Zoey how that can be restricted. This store can have this many. They want their own storefront, and I know Zoey can do that.”

For their customers using Zoey, they spend half the time on order capture and processing, a huge time savings.

More Order Volume from the Same Customers Thanks to Zoey

Cardene noted that with one of their clients they have using Zoey, it’s been so successful it’s let them grow their business with those customers.

“They actually just placed a much larger order than they have in the past,” she said. “More of their products are coming through us than in the past because we have this. Zoey played heavily in our favor when deciding who they would give the new order.”

Being able to grow a book of business with existing clients can be a highly efficient way of growing overall volume, since you’re already working with the buyers and have a process in place.

Speedy Response Means No Waiting

Zoey’s average response time in the past two years has been one business hour – far ahead of the standard 24-hour SLAs many companies promise. Cardene says that ability to get an answer quickly means avoiding a disruption to the work she plans to get done in a day.

“I’d send in a ticket and nine times out of 10, within 15 minutes maximum, I had an answer to my ticket,” she said. “In a normal situation, when you get stuck, and you have to wait a day until someone gets back to you, it can blow your day’s plan out of the water. But with Zoey, within 15 minutes, I’d get an answer.”

Learn How Zoey Can Help Your Business

Commonwealth Packaging Company is one of many happy Zoey customers, and one of our latest case studies posted to our website. Learn more about who uses Zoey on our customers page.

To learn how Zoey can help your business become more efficient via modern B2B and wholesale commerce technology, click the button below to request a conversation with our success team:

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