Rivet Works

Free trial; can upgrade

Overview

Rivet Works for Zoey automates the collection of high-quality customer photos, videos and reviews, while also offering full survey capabilities to learn what your customers need and want from you.

With Rivet Works’ real-time business dashboard, you can see precisely how much revenue Rivet Works content is driving for your business.

How it Works

Step 1: EASILY ASK CUSTOMERS TO SHARE

Choose triggers like email prompts, social posts, or a call-to-action on your site.

Step 2: CUSTOMERS SHARE CONTENT THROUGH THE SIMPLE, STEP-BY-STEP PROCESS

Your customers are guided through a branded, step-by-step experience where they can share their content and respond to market research questions. No app download necessary!

Step 3: MODERATE WITH A SINGLE CLICK AND POST TO SOCIAL

Simply accept or reject content with a simple thumbs up or down via automated email alerts. Our Social Post to Facebook feature allows you to immediately post your best content to your Facebook business page to maximize results.

Step 4: APPROVED CONTENT IS AUTOMATICALLY POSTED TO YOUR SITE

Approved submissions will then appear in dynamic displays placed on your product pages. You can also activate a customer gallery page, which features all of your approved submissions in one convenient location.

Step 5: USE YOUR INFLUENTIAL CONTENT AS A POWERFUL MARKETING TOOL

Content submitted through Rivet Works is fully owned by your brand, and can easily be downloaded and repurposed. A performance dashboard allows you to measure conversion and AOV impact and track top performing submissions.


Features

  • Content generation: empower your customers create any type of content for your business including videos, photos, stories, blog articles, reviews, and more.
  • Content management: approve the content that best markets your business. As the customer videos and photos roll in, easily search the Rivet Works database for compelling, inspirational content that can promote.
  • Social Media Traffic and Engagement: publish great customer stories into your social channels to drive engagement and with links that direct them back to your online store.
  • Content display: Easily embed customer content on Zoey-powered product pages, category pages, and homepage with our smart JavaScript, perfectly tuned to drive more engagement and conversion for your Zoey store. Easily use content in email, advertising, and blogs.
  • Omni-channel engagement: engage consumers to both see and give content through any channel including your online store, Amazon, eBay, social media, physical stores, and more.
  • Customer surveys and market research: Powerful market research capabilities allow you to test new product ideas, new services, or gather feedback from customers online or in-store. With Rivet Works, there’s no need to have separate apps for survey and market feedback.
  • Powerful business reporting: instantly see how much revenue your Rivet Works content is generating for your business through higher conversion rates, bigger basket sizes, and traffic to your online store.
  • Visual Q&A: Enable your customers to ask questions, or snap and send your sales team pictures or videos of what they need or want, enabling you to help your shopper and close the sale.
  • Contests: Who wants to win!? Amp up your shoppers and customers by allowing them to compete in fun and engaging contests that drive site traffic, voting, and more revenue!
  • An ear to the ground: Advanced machine learning and business rules automatically detect when customers are having issues with your products or when there are opportunities to better service them. Rivet proactively notifies your team so you can do what you do best, create happy customers.
  • CRM: Extend your customer database with proprietary data that keeps you one step ahead of the competition by appending your shoppers’ preferences, intent, interests, habits, and more so you become a more effective digital marketer.

Support & Contact

support@rivet.works

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