Recurring orders keep your best customers reordering on schedule. Until now, only your team could see or change them in the admin. Now your customers can manage their own recurring orders from My Account, and set up new ones right at checkout.
What your customers can do
- See every recurring order under My Account › My Recurring Orders: what’s in it, how often it repeats, when the next order goes out, the estimated total, and the orders it has already placed.
- Skip the next order when they don’t need it, and undo the skip if they change their mind.
- Pause and resume a recurring order, or cancel it for good.
- Make changes without calling you: item quantities, how often it repeats, the next order date, ship-to and billing address, shipping method (with live rates) and payment method.
- Create a recurring order at checkout with “Make this a recurring order”: pick how often it repeats and when the first repeat should go out.
Built for B2B accounts
- Recurring orders follow the same rules as order history. A buyer sees their own, plus those of company locations their role can view.
- Only contacts who can also approve orders for that location can change a company recurring order. Everyone else gets a read-only view, so no one can place orders that would otherwise need approval.
- Every change is recorded in the recurring order’s audit log, with the name and email of who made it.
You stay in control
- Everything is off until you turn it on under Order Settings › Recurring Orders › Recurring Orders In My Account.
- Choose what customers may do: skip, pause, cancel, change, or create at checkout. Each one has its own switch.
- Lock changes a set number of days before the next order, so last-minute edits don’t catch your team off guard.
- Get an email whenever a customer changes a recurring order.
- Recurring orders use offline payment methods such as net terms, purchase order and check, so the checkout option shows when the customer pays with one of those.
Recurring orders in My Account are available now for every Zoey store.
