How Do You Know a Solution’s Support is Strong? Ask Their Customers

When you’re selecting a solution to power eCommerce, order management, salesperson capabilities and more, a key differentiator can be the quality of the support. But how do you know the support is really as strong as companies say? One way is to review the feedback of those who are customers.

Customers of solutions like Zoey are often invited to share their experiences via a variety of venues, and over time a trend will emerge as to which platforms are putting the customer experience front and center.

Zoey Client Service Team 100% Effective

In the recently released SoftwareReviews 2020 eCommerce Emotional Footprint Report, Zoey’s customers gave our client service team a rating of 100% Effective/Knowledgeable, meaning all customers survey found our client service team effective and knowledgeable.

SoftwareReviews Reports evaluate and rank products based on feedback from technology and business leaders and end users. Evaluations and rankings are proudly founded in 100% user review data and are free of traditional non-data-driven components such as analyst opinion.

Zoey takes a different approach to supporting our clients, starting with an approach that sees our team directly engaged with yours at every part of the software lifecycle. We don’t require customers to work with a third-party partner for getting regular support of our product, or getting assistance getting set up.

When support questions come up, we answer them quickly and thoroughly, aiming for first reply resolution and answers that come in hours, not days. Our customers have noticed, and in our case studies frequently site our support as part of what makes Zoey special.

If you want to know whether the support for a solution is good, just listen to their customers.

To learn more about SoftwareReviews and Zoey’s recent award as part of the report, check out our recent press release. You can visit SoftwareReviews to download a copy of the report.

See what we mean by contacting us to initiate a conversation with one of our Customer Success team members:

Connect with the Zoey Team

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