B2B Ecommerce, Over Delivered, with Zoey

Quality of Support

Zoey emotional footprint overpromised overdelivered

Working with technology shouldn’t be a frustration. When we buy a solution, we want it to work. Occasionally, it works beyond our expectations, a delightful discovery.

So when you see that customers of a solution consistently cite a company as overdelivering on its promises, it’s worth noting. And as it turns out, that’s exactly what Zoey’s customers say.

In a recent B2B Ecommerce report by SoftwareReviews, Zoey received a +78 score on a scale of -100 to +100, with no negative reports. This is a full 18 points above the category average, and outperforms other B2B Ecommerce platforms such as Shopify Plus, BigCommerce and Miva.

SoftwareReviews surveys the customers of the products listed in their reporting, and it’s that customer feedback that determines the outcomes.

Each year they offer two reports on the B2B Ecommerce space: a Data Quadrant report in July, where Zoey was rated a Gold Medal winner and a Leader in the quadrant; and an Emotional Footprint report in January (Zoey’s previous ranking in the overall Ecommerce ranking was as a Champion in the space).

Among the core reasons for receiving such a high ranking is our consistently high scoring and award-winning customer support; SoftwareReviews’ data has shown Zoey’s consistency in going above and beyond in support as a primary driver of satisfaction, including the feeling of over delivering. They also cite our product strategy and rate of improvement on the product as an important element of what makes Zoey go above and beyond.

If you haven’t had the chance to check out Zoey, what are you waiting for? See the solution our own customers say over delivers on their expectations of what a B2B Ecommerce solution should be, and we’ll show you how your business can take advantage of mature and time tested solutions to help make your business stronger and more efficient:

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